Kelton, Fleischmann, and Wallace 2008 (†287)Kelton, Kari, Kenneth R. Fleischmann, and William A. Wallace. “Trust in Digital Information.” Journal of the American Society for Information Science and Technology 59(3) (2008): 363-374.
- trust (p. 364): There is a broad agreement that trust is a social and psychological phenomenon. However, there is considerable variability among different perspectives according to where each locates trust in psychosocial space. Trust has been studied on four levels: individual, as a personality trait; interpersonal, as a social tie directed from one actor to another; relational, as an emergent property of a mutual relationship; and societal, as a feature of a community as a whole. Thus, the individual level simply addresses the statement, ‘I trust,’ the interpersonal level extends this to the statement, ‘I trust you,’ the relational level broadens further to, ‘You and I trust each other,’ and the societal level expands it finally to, ‘We all trust.’ (†279)
- trust (p. 364): The most common approach to trust, interpersonal trust, treats it as a social tie between a specific trustor and trustee. This relation is frequently defined in terms of an attitude the trustor holds toward the trustee, such as expectation of or confidence in the trustee’s competence, ethical behavior, or future actions. Some definitions also incorporate intent to act on such expectations. In addition to their use in interpersonal contexts, these models frequently form the basis of trust in an organization or an automated system. (†280)
- trust (p. 365): For trust to be relevant in a particular situation, several conditions must be present. It is universally recognized that trust can only arise under conditions of uncertainty and vulnerability, i.e., when the trustor encounters risk, and when there exists a state of dependence between the trustor and trustee. (†281)
- trustworthiness (p. 367): Trustworthiness is the perceived likelihood that a particular trustee will uphold one’s trust. It encompasses several attributes of the trustee, including competence, positive intentions, ethics, and predictability. The effect of each of these attributes is to strengthen the trustor’s confidence that the trustee is willing and able to fulfill the trust. (†246)
- trustworthiness (p. 370): The perceived trustworthiness of information can be evaluated in terms of its accuracy, objectivity, validity, and stability. The field of information quality research has focused on identifying a variety of criteria for evaluating the quality of information. In the context of information trust, these criteria capture aspects of the trustworthiness of the information or of the source that produced the information. (†247)