m-government (49): M-government can make services effective by adjusting them to the way citizens are communicating and delivering them to a variety of mobile devices in order to accommodate the on-going transition from stationary to mobile. (†439)
open government (49): Open participation, open processes and open engagement are important pillars of open government, in which all legitimate actors are invited to engage in the activities of the public sector. This can include citizens’ involvement in political decisions and public policy making, as well as a broad dimension, involving citizens in all aspects of the interaction with the public sector. (†441)
personalized public services (49): Personalised public services can arise from enabling and empowering citizens and businesses to create and deliver some of the public services. Today's complex societal and economic challenges, coupled with rising expectations to reduce the burden on users, put pressure on public administrations to foster efficient, open and citizen-centric public services. Collaboration with users plays an important role in the transformation of public services. Public services delivered or enabled by ICT need to increasingly focus on flexible and personalised interactions with public administrations. Given the availability of data, users may be provided more pro-active, higher quality and valuable services. Using data in a local context can facilitate offering or creating location-driven services. (†442)
transparency (49): [Open Government] Transparency is an important element of the open government approach. Open data and information lead to more transparency. Openness and technology tools can also enable monitoring of the public sector and its performance. Transparency helps to increase accountability and trust in administrations. (†440)
